The following is a review I posted on TrustLink: This company is horrible. Their selling tactics are dishonest & their employees are rude... At least the ones I've encountered. However, they are VERY nice while selling you their services. I've been a customer for less than 2 months & have already had multiple problems.
The lady who opened my account lied by omission more than once. First, she told me they had no hidden charges like their competitors. She claimed my only charges each month would be the CSR fee, the online terminal fee, & transaction processing fees. Well the 2nd month I have a charge for $69 on my bill... A fee I was NEVER told about... Their annual fee.
The only reason I chose to do business with this company is because she said their were no start up charges or hidden charges. Obviously I paid their start up charge the 2nd month. I will also have to pay it again in a year... This leads me to my second (& most ridiculous) problem: Their "application" is a 2 year contract in disguise. The sales lady was on the phone with me while I filled out the "application" (30 pages)... She told me I was giving them permission to deposit transaction money into my account & agreeing to the rates we had discussed. She hurried me through the process & said she had to be on the phone so she could give me the secret code to get access to the paperwork. Like an idiot I trusted her... What she had really rushed me through was a 2 year contract.
When I found out I was under contract I immediately called the lady who opened my account and her response was, "Oh did I not tell you about the contract? I'm sorry... I talk to so many people everyday I probably just assumed I had already told you." How convenient. Anyways don't let their B rating fool you... I have seen multiple complaints on other sites. The complaints are similar (if not identical) to mine.
An hour after I posted the review above I got an email from Scott, the man who handles complaints & whose name is all over this site (and others for that matter), threatening to sue me & my company for slander & libel if I didn't remove the reviews immediately. I thought the man was just threatening but my husband thought otherwise & wanted to talk to our attorney first. Just to be safe I removed what I could (for some reason the system wouldn't let me remove everything) & sent an email apologizing to the man. My email to him was sincere & I really wanted to "bury the hatchet". I admitted where I had been wrong. I told him I regretted the situation had gone so far.
This morning he sent a reply email implying again he was going to take legal action because not everything had been removed. I immediately called TrustLink, explained the situation & asked them to remove my review. The man & I exchanged a couple more emails... I was super nice & he was "cool". I was obviously making an effort to make things right & not once did say anything positive... No "thank you for cooperating", no "I'm sorry you're not pleased with the service', nothing! Anyways, later this afternoon I got a call from my attorney. I had emailed him my original review (above) & the man's threatening email. He confirmed my original assumption...
My review was 100% acceptable & his email was only to scare me into removing the negative reviews. He said I didn't have to remove it & especially didn't have to apologize. I have nothing good to say about this company. Anything positive (like short hold times while calling customer service) has TOTALLY been drowned out by all the nonsense. Please remember a "higher up" sent me an email threatening legal action when I merely posted my experience on a website intended for company reviews (positive or negative)... He bullied me into deleting my 1st review... Its quite possible I'm not the only one. Thanks for reading... I hope my experience/review has helped you.
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