My husband and I wanted to both have our credit reports cleaned up. We signed up with these guys cause their website states they start working on your case "right away, within the first 24 hours". Well we signed up Oct 3rd, and although I had a few questions that they tried to mumble around, a real confirmation that they were beginning our case, never came. I called them and they informed me that the address at one of the credit bureaus was old, and they can't get a report from that bureau unless it's accurate. I asked to to fix that, they said they would send me a link. It was pretty simple. And upon the updating of my address, then, they could order my reports. Well, from two different representatives, I kept getting this generic "welcome" email outlining what they were going to do for me. But how could they do ANYTHING if by their own admission, they could not order my credit reports. And they weren't proving me with the info i needed to fix that for them. Sticky catch 22 that they had me in where they didn't have to do anything but make excuses, and I was going to pay for NO RESULTS?! What is up with them?
WARNING: if a service company starts you off by telling you they can't do what you are paying them to do, cancel!!!
Wish they had said something before they charged my card. Now, i am going to have to fight for a refund for the NOTHING work they did, through my bank.
0 comments