Below is a letter explaining, in detail, the situation. Last night I received a letter from my bank stating that since I did not comply with the policy of "the company" (which was to contact them within 10 days) that they (my bank) can not assist me in getting my $79.95 refunded, and that I have to contact "the company" which I have done, to no effect. I was told by "the Company" that I was to have gone to their website and read their policy. Good luck in finding their website. I was never able to find it!
March 25
Performance Products USA, LLC
PO Box 971090
Orem, UT 84097
RE: RMA Request, RMA Number: 53731-17710
Gentlemen:
I responded to your offer for a free trial of your Green Tea capsules on February 4th. When I received the bottle, it contained only 7 capsules. My initial thought was, “What a rip! ” However, a few days later, I received another bottle containing 60 capsules and thought you must have been in short supply when you sent the seven, and this was the real trial order.
Last Friday, March 21st, I received another bottle of capsules. This prompted me to go online and check my transaction history in my bank account. Sure enough, on the 14th of March, there was a charge for $79.95! This made me wonder if I had also been charged for the full bottle I received in February. And yes! Another charge on February 14th for $79.95.
When I called the number on my bank transaction, I was told that I was supposed to have gone to your website, and there I would have seen that I had 10 days after receipt of the trial offer to cancel your auto-ship. My initial order was February 4, and on February 14th my account was hit again. Although I was unaware of your fine print statement that I had to cancel within 10 days of receipt of your product, I assure you, this was several days less than 10 days from receipt of the initial shipment.
I feel your practice of automatically placing people on an auto-ship plan without informing them is deceptive. Had this been mentioned to me or had it been indicated at the time I placed the order, I would have declined being placed on auto-ship. If declining was not an option, I would not have purchased the free trial sample (free S&H).
In this busy world in which we live, I wonder how many other people with hectic schedules, and who are too busy to check every little item on their statements, unknowingly are debited or charged for product they did not intentionally order.
I am enclosing the two full bottles, unopened, and expect my account to be credited for a full refund of $159.90. I trust no further action on my part will be necessary.
Sincerely,
Linda Standefer.
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