Complaint / Review
TRS Recovery Servces
Aka Telecheck Recovery Services Hang ups, rudeness, harassment

I have been receiving multiple daily calls from TRS Recovery Services, aka Telecheck in Houston, TX for several months. They call as early as 6 AM and as late as 10 PM. They sometimes are on the line and ask for me, and other times they wait until I answer and then they hang up. Sometimes I hear typing, other times I will answer with "Which company is this?" and they will begin to say "TRS Rec" and then they will either say "Goodbye" or just abruptly disconnect. Calling them back leads to them giving you another number to call, 1-800-366-2425, which ony routes you back to the same people. Most of their calls block caller ID, so it comes up "Unknown Name, Unknown Number".

I have been able to get someone to look up my phone number a few times and they tell me that my debt has been paid by redepositing the check automatically, and then they hang up. The calls continue. Tonight a rep named Ashley began using profanity, told me that she wasn't in the department that does outbound calls, and there wasn't anyone there who could help me. She said "just pay your bills and we'll stop calling".

I have filed complaints with both the Houston Better Business Bureau and the Texas Office Of Attorney General. I am not sure how they get away with their telephone harassment, as I was under the impression that they always had to inform who they call that they are attempting to collect a debt. I was told tonight that my number is in their auto-dialer permanently, and that when my call comes up on their computer screen, the reps see the note that says that I have asked them to cease all telephone contact, so they hang up. She said that the automated calls will continue forever, however, and there is nothing that they can or will do. She said if I didn't like it I could change my number. Plain and simple.

I am shocked that companies such as Amazon.com, Wal Mart, Waldenbooks, and others would use this company, and I plan on letting each know how unprofessional they are, and how they manipulate customer's checking accounts and harass them by phone.