I have been a customer with Providian for 3 years or so.
Now since WAMU has taken over, I have had my credit limit lowered, dealt with worse customer service and now my APR has just been raised an insane amount! My card is maxed out at the moment, but I was paying off stuff. I have all my other credit cards under control-and still pay more than the minimum due each month. I am furious with what they have done.
I logged in to my account the other day and saw my min due was $50 that month, I paid $80-normally I would have paid more, but I just paid off 4 cards with high balances this month so $80 was good for me. I checked the transactions section online and saw that for this month my finance charges were $48! How do they ever expect me to get that balance down and want to actually stay with a company like them if monthly they say i need to pay $50 but they are going to charge me $48-so that only $2 goes towards my balance!? That is absurd if you ask me!
I have contacted them about this and was told that the info will show on my next statement 2007.
No one at wamu can give me a GOOD CLEAR answer to anything I want to know just that I can close my account. To me it sounds like they are just trying to P! Ss everyone off by doing this. I have NEVER had a late or missed payment with them, I have NEVER gone over my limit with them, I have even recommended them to friends when buying a house or looking for a credit card-I trusted them and felt secure using their card. NOT ANYMORE!
I have already looking for other options to pay off the money I owe them and close that account. I don't think its fair that I feel I am getting robbed for being a good customer for such a long time-and I'll be sure to complain to them more before closing my account. But who do I write to to see that this is stopped? I've never had any trouble like this with other companies before. I guess maybe the BBB-we'll see if that gets us anywhere! Does Washington Mutual forget about the lawsuit that Providian had for doing the same thing? I think it's time for more customers to get together!!!
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