In Dec I spoke with Tom Mitchell, i explained to him what I was looking for, i was assured they had it all, Investors, FHA and States, I was told that I would have access to 50 states and all investors that they use, I sent them the $2995.00 cashiers check that they were requesting to get started.
A couple days later I tried to find out how to get signed up with banks and investors, WOW! What a nightmare that was, some banks were no longer in buisness, others were not signing up any new employees for Pacific Bancorp, others redirected me to other people, I sent numerous emails to Jon Stuts, Tom Mitchell, Jason Beechler, Jim Verity and Andrew Santioli, i received an email back fron Andrew Santolio who today find out is the President of the Company telling me he cannot help, and I should find different banks... I was trying to save customers that I had and could get absolutly no assistance, I called Jason Beechler and told him how upset I was, that I was not getting any assistance from them whatsoever and I found this to be completely unprofessional, I also told him that to date I had not been sighned up for any states to do buisiness with them nor was there any applications pending in which I was told was what the initial 2995.00 was for, nor had they sent me any documents to sign for those states I had told them I was working, at that point I rquested a refund, I was told NO WAY,
I explained that I did not wish to do buisiness without being licenced, at this he got really nasty and told me to 'DO WHAT I HAD TO DO' but I was not getting a refund, later that day I tried to log onto my account with Pacific Bancorp and was given an error message that I was no longer in active status, today Jan 10th I called, it was Jason Beechler I was put through to, I asked him if he was sending me a refund and was told NO WAY, they have a non refundable policy,
So I went on to ask why I was disactivated within 11 days (of which most were holidays) after paying 2995.00 if they were not refunding my money I was told that they will not reactivate me and not refund me, I feel that as soon as I started talking about state compliance and licences they were very quick to cut me off. I signed up with them on Dec 17th and asked for a refund Dec 28th after not receiving any assistance whatsoever.
When i first signed up I dealt with Tom Mitchell, I have tried to reach him also he does not return calls or emails, I was told that the reason for that was not because he was avoiding me but because he is only a salesperson, today however I called and asked who the President of the Company is, and guess what i am told Tom Mitchell, however when i look it up online it gives Andrew Santioli as President, so what kind of company are they that they can't even give the correct name out, excatly what are they running from...?
Today, i plan on sending a copy of this complaint, all my emails from Pacific Bancorp and their Employees, more detailed accounts of my converstaions with them to all state Licence and compliance depts for all states they do buisiness and proceed with a lawsuit against them, I will welcome any reponse or addition, and i hope this is helpful to all of you looking to sign up with them... DON'T DO IT!
Sal
cincinnati, Ohio
U.S.A.
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