In November we had our truck repossessed. Our fault completely. That same day, I called Fifth Third Auto Leasing and asked what we needed to do and pay to get the vehicle back. We were told there was a 700.00 repossession fee on top of the two payments we missed, one in February, and one in August.
We scrounged together the money, and a family member helped get it paid. She spoke with a representative, and was told that if it was all paid right then, that the repossession fee would be 350.00 instead of the 700.00.
She authorized transfers from her account, and they transferred one amount of 1157.85, and another amount for 305.00. Total paid to Fifth Third 1462.85. This was all paid the same day, but yet it took 3 weeks for them to tell us where our truck was so we could get it back. When we went to finally get it, we had to pay 60.00, and then the man who had all our things that were inside the truck wanted 100.00.
We continued to get bills for 6.00 here, 15.00 there for fees and such, and when the December payment was due, my husband paid everything, all the fees, everything.
Now we are getting mail and phone calls saying that we owe them 700.00 for a repossession fee, that we havent made our payments, which we have, and that our lease is again in violation. When we call customer service, we get extremely snotty people who treat us like criminals, and won't give a credible explanation of why they think we owe this. If in fact we did owe this amount, why were we allowed to have our vehicle back? It just doesn't make sense, and we are getting nowhere with this horrible bank.
Beware consumers, if you do business with Fifth Third, make sure you write down every conversation you have with them, and keep every receipt showing payment. I closed my checking account with them years ago because they floated my money for up to a week when I made a deposit. They had the cheapest rate to lease with, but I will never do it again.
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