To all, I experienced awful customer service from a company called Grant & Weber. This is a collections agency and boy talk about rude, these people don't have any personality at all.
They have inter personal skills to act sharks over the phone and they love to call back and start a harassment campaign. If you have an issue with them, tell them you are monitoring their calls and if you have a debt, go to merchant where the debt came from even if you have an issue with that company, report to them how bad Grant & Weber was with you, tell them you don't trust them. If you owe something, make a small payment and dispute the debt but not with them, with the merchant but please dispute your debt with the merchant. All Grant & Weber wants is their commission, they will do anything for money in their pockets.
They use your credit report as a weapon and they will mention your credit report in the conversion. Beware of them threatening you about your credit report and what they will do with it. Report them to the Federal Trade Commission and also on the do not call list with the Federal Communication Commission.
If Grant & Weber has your account, make payments to the merchant instead, however if there is a settlement offer, get it in writing and if you pay, pay with a money order and sent it certified mail only. Giving your Visa number or check number over the phone, they can take more than disputed out of it. Don't trust Grant & Weber as these people are very hard to deal with. They want your banking routing number, this is a trap, beware of this method. Also your home address, they will use tactics to get their money, so always use a PO Box and money order, with all collection agencies and always certify your mail when sending your money. You need to document everything; these people will call people searching for money or your location information. If you write to them, do expect any written correspondence, they do not write back. They do not tell you their polices either, they will tell you, you have no business knowing about their policy's is what your hear from them. The more you ask the ruder they get with you.
I found this collection agency on the bad customer service list and reports about them online. If you have an issue with this company please notify the Better Business Bureau and file a complaint. They use bad business practices and no one should have to deal with agencies like this.
This is the company information right here:
Grant & Weber
26575 Agoura Rd
Calabasas, CA 91302
(818) 878-7700
Grantweber.com
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