I am reporting this complaint in reference to my kids dealing with Vanderbilt Morgage & Finance Co/Clayton Homes (Tulsa, OK.) My kids sold the mobile home they were living in and signed the papers to turn it over to the new owner back in August. The company kept telling the kids they owed pymt for that month, Sept., and finally October. They also told them they owed for the taxes on the mobile home which was another $300 besides the $300 for each month. When the kids tried to call the company and talk to them about the paymts the company wouldn't call them back for like 2 weeks. When they did finally call them back they would lie to them telling them they could release the title to the new owners till the kids paid this fee and that fee—all this while the kids had turned over the ownership to another party.
They kept taking out the monthly payment from the kids bank account even though ownership had been transferred to someone else... Come to find out in the state of Oklahoma when a person sells a mobile home to someone else, the new buyer has to pay the taxes on that home-not the seller so FYI remember this. VMC lied to the kids on just about everything. They tell you one thing but do another. The County Assessor of Nowata Okla could not even reach the person they needed to talk to in order to straighten out the taxes on the home. They were met with very rude people who kept putting them off, the company phone people used bad language to them, also... Even though the papers were signed turning the home over to someone else, the company kept telling the kids they were responsible for the paymts and kept accessing their bank account for the monthly payment... If you come accross this, please don't let them into your account as you won't have any money left.
They access your accounts before the date of payment more than once. The kids had to go into the bank and do "stop Payments" on the checks they cashed when they weren't suppose to and sign papers in order to get them off their bank account. So hopefully, today the company won't beable to cash the checks that were taken out illegally from the kids account. Unfortuneately, I think the kids may have to chalk this up to experience. Lets hope they have learned a lesson in dealing with finance companies. I have heard the Green Tree Finance Co. Does the same thing so everybody be on the lookout for these companies and do your homework before signing any papers. Thanks for listening.
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