I sent Merchants Credit Guide a cease and desist letter which they received on Monday 7/31. The letter was sent certified, return receipt requested. Unfortunately, I have never received anything in writing from them so my letter did not contain an account reference number. I also have never called them in the past.
They are ignoring the letter, as they have called twice since receiving the letter, leaving the same message, a female voice, "It is important you call Ken Hughes at 866-352-0235" My question is: Can they continue to call because the letter did not have an account number? What are my next options?
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