I can see that this is a very serious problem that needs to be addressed by our goverment. I too am a victim of BOA. I feel what they are doing is pirating our money.
I have been charged over $1500.00 worth of fees total.
I also have called and asked a customer service rep. Why this is occuring in my account. I did exclactly what they have told me to do, and that was to not follow the online balance but run a register.
Ok with giving them the benefit of a doubt, I did so. I wrote down everything I did in order as they happened. I also tried using not just my visa end of the check card but the debit end as well and the atm.
Now my register reads exactly what the balance showed on my atm receipt, and what showed online. Then I called to get a balance over the phone and went to the bank itself finding that all ending balances match my register.
I then printed out the online page showing how my account had a 40.00 bal. I then made a purchase that cost me 30.47. Now by my register, I still have 9.53 still in my account.
I then paid with my check card using the visa end and feeling very confident that there was no reason why I should have any problem. Yes it APPROVED it. The key word is "approve" and the signed the slip.
The next important thing I then did was came home checked my balance online. Low and behold it showed my dinner in the pending with the exact amount as in my register. I then printed my page showing this. I did not go over my funds.
It was the next day when things exploded. Now things in the posted section were different and some of the transactions were gone, and on top of everything, I am now in the negative. Negative to the tune of $118.00.
I had my direct deposit going in, fees pending, and my hard earned money trying to work its way in and got interceped by BOA. They then charged all their fees and still left me in the negative.
Now mind you the transactions they removed still needed to be reposted to my account and now be declined and bounced. I never knew an atm or debit transaction could bounce, but with BOA it can.
Ok with all this in mind I called BOA. Evidence I presented to the BOA rep., I was graced with, a credit back to my account. Now if this is not admitting falt when you can prove to them they are messing around with your hard earned money, what is.
This is just the most recent of many such incidents I have encountered with BOA. I am very tired of having to explain to them how to do their job.
I would just like to say for us all to win, Please, if you can, print a daily report from your online account for 2-3 or more days this will be all your proof they are pirating your money... To their advantage.
0 comments