Complaint / Review
Frank At The Neville Group, Collection Agency
Ripoff, fraudulent billing, attempt to collect money City

In April, I made an online purchase which was never delivered, and I wondered at the time, if perhaps the company was ficticious.

June 20, I made a fraud claim with my credit card company, disputing the charge after the product never arrived.

September 1, I received a very official looking letter from a man named Frank from The Neville Group, which said they looked into my claim and they said I owed not only the charged amount, but a $50 penalty, and said they would list it against my credit record, or prosecute me for non-payment if I did not immediately remit the required amount. It also included an affidavit that had to be notarized, requiring me to check the box that explained my situation. Nowhere did it list that the product was never delivered.

I actually called the toll-free number and spoke to someone by the name of "Frank", who said to write a letter, and say why I was disputing the claim. He also told me he would add the word "dispute" to my file. He said to add a note to the affidavit, saying the product was never delivered.

I told him I absolutely would not be bullied into paying for something I had never received.

Nancy, Stowe, ME.