I ordered a basic incorporation package which was $99 + state filing fees. Total was $169 which I agreed too. 2 weeks later they charged my credit card an additional $235 for a registered agent service which I never ordered. I called customer service and demanded a refund. They were extremely rude and refused to issue a refund.
Furthermore, I attempted to send a registered and certified mail to them demanding a refund and for them to close any account I have with them. I sent the mail to the address listed on their site incorporate.com:
The Company Corporation
2711 Centerville Rd., Suite 400
Wilmington, DE 19808
The mail was sent back to me as undeliverable. This means they refused to sign for the letter. I also sent a copy regular mail, so they get it anyway.
After reading so many complaints about their fraudulent practices on the BBB website and at usacomplaints.com I decided to call them again, because in about a year they will try to bill me the $235 again, and then threaten collection when I don't pay.
The customer service rep refused to cancel any accounts I have with them. Refused to remove their company as the registered agent, which I never asked for in the first place and said I could PAY them to get the registered agent information changed over to me. They continued to insist that I ordered their BOGUS registered agent service which I DID NOT.
I lost it at that point. I went ahead and filed the paperwork with the State of Florida myself and paid the appropriate fee to get the registered agent status changed, so next time they bill be, It will be straight up theft. It was straight up theft this time, but will doubly be so next time.
I am filing with the State's Attorney office in Delaware today and will file with the FTC as well. I will make sure every complaint board knows my story. I will contact news stations and lawyers. I won't stop until the owners/officers of that company are in jail!
I warn anybody who will consider their service of Incorporate.com or The Company Corp. You will be charged an additional $235 or more than you expected. The second charge will happen in 2 or 3 weeks after your original order.in my case, I was not even able to get my credit card to issue a refund even though I sent the original receipt of the original purchase which clearly identified my order total was only $169. I continue to dispute this transaction though no satisfaction as of yet.
Incorporate.com is a thief, fraudulent and highly deceptive. Buyer beware!
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