This all started with a Corporate Recruiter who overpromised same day payment on completed contracts, resources, customer service and company integrity.
Training was online sessions and not interactive. Poor picture and sound quality, and no post session collateral sales support.
First Team Leader I received one call in the middle of the night that was 3 seconds long, and it took a week to find out he no longer worked there. Next Team Leader had the class and demeanor of a snake oil salesman.
After days of trying to resolve customer concerns, contracts, equipment shipments and availability questions during follow up his extension number was no longer valid.
Junior Team Leader used terms of endearment and familiarity that one would only use with the closest members of their family. Very unprofessional. Repeatedly complained about their work load and how many people they had to deal with.
I would address my customers unresolved concerns over and over, and to be told I was being too aggressive, instead of recognizing that I was just expressing the customers frustration. Because of their lack of organization and follow up, most of my customers cancelled their orders and went with more reliable and professional credit card companies such as Heartland
and Central Payments. Outcome no commission for me and no business for Momentum.
It will be interesting to see their rebuttal, as I am sure it will be classic. Before anyone signs or commits to Momentum I would seriously consider going with one of their highly rated competitors. This is not an angry person addressing petty concerns, as I can verify all of the above from my disgruntled customers.
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