I placed an online order with them on Wednesday March 10. The billed my CC at once (how nice), but they shipped my order FOUR calendar days later (excluding Wednesday)—on Monday March 15.
When I contacted their customer service re my order, they just sent me a standard e-mail about their shipping procedures (did they even read my e-mail?).
I am long-time customer and a Beauty Insider, and I am very disappointed with Sephora.
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