Complaint / Review
Paypal
Business account closed because creatine was called a steroid

Hello,

Thanks for reading. FIRST LET ME JUST SAY: NEVER EVER USE PAYPAL IF YOU ARE A BUSINESS OWNER. PayPal is dangerous and unsafe, and PayPal itself is your biggest threat.

We decided to launch our internet business on eBay a few weeks ago. We spoke with eBay about our product range of sports supplements, and there was no problem. After 3 weeks of running on eBay, one day we woke up and found out PayPal had closed our business account and stated no reason.

We phoned PayPal and asked why, and they said it was because of our product, creatine. They said creatine is a steroid. Now please right now type creatine into any search engine, look around for 60 seconds, and tell me, do you think it is a steroid? The answer is clearly 100% no. Creatine is found naturally in your body and can be bought in high street shops like Argos, Asda or even 7-Eleven, as ours is purely a sports business.

Funnily enough, we actually buy our creatine from a huge American store that uses PayPal as its main payment method. We told PayPal this, and they did not care. This is a massive discrimination case they are looking at. They allow big businesses to sell creatine but not our business: when we sell it, suddenly they think it is a steroid, but when our supplier in America sells it, it is just creatine, and of course they make PayPal millions.

We really, 100% want to take them to court, and we are trying to find a legal advisor. We have a 100% strong case. Look on eBay and type in creatine, and you will find thousands of sellers using PayPal selling creatine, and of course why not, because it is a high street supplement.

They will not reopen our account. They ignored our emails, they ignored our requests for details on why our account was closed, and they ignored our request for the details of their legal department.

If anyone knows a legal advisor who would like to talk further about this, please let us know. Thanks for reading, and if ANYONE IS THINKING ABOUT USING PAYPAL, DON'T! THEY WILL PROBABLY DESTROY YOUR BUSINESS AND STEAL YOUR MONEY LIKE EVERYONE ELSE.