BB&T charged me $210.00 in bank fees that snowballed from an overdraft of $1.06. Yes, one dollar and six cents. So they say! My records show that I had a positive balance, as I always round up.
BB&T did not send me any notices for over a week, and by this time 6 fees at $35.00 apiece had been taken from my account. I went to talk to them, and the customer service rep said that she was making an online request for a refund of my fees and that it was denied. I have never heard of this before. Doesn't a live person in this bank make these decisions? No reason was given to me for the denial, and I have never overdrawn my account before. This was their fault.
The customer service rep also told me that their new corporate manager denies all requests, and that if we were to submit my request to her, she would just close my account and report the reason as Account Abuse. She said this woman has never returned fees and has done this to all of the customers who have asked for fees to be refunded. I will not allow her to close my account. God knows what will happen to the money in my account. I will close it on Monday, and I have joined a class-action lawsuit against BB&T. Criminals, thieves! I am considering not banking anywhere until the new laws to protect consumers have gone into effect.
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