They just raised my interest rate too... I have been with them forever and was never late once. I called to have it lowered, and they did, but the rate changes monthly.
I asked for the president/CEO of the company, and they told me to write to the customer service address... Yeah, I'm sure he's sitting in a cubicle with everyone else. It used to be Kendall Stork was the CEO, but now I am not sure if he is still there. Does anyone have his name and address?
They also increase my credit line without my permission many times. Even when I ask them to lower it, they don't.
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