I signed up for bundled services with AT&T. While confirming this and speaking to various representatives, I was told, and had it confirmed audibly 3 times by a representative, that my December bill would be $22.50. This all took place on the 16th of November. The representative's name was Daisy, her ID DA1748.
She told me she was giving me a $50.00 credit from a monthly charge which would be $79.00.
I am on a fixed income, though I have 3 degrees, due to two failed back surgeries. I count on what I am told by the mega corporations.
I was also told I would be mailed a Visa card, which would reach me no later than 12/16, in the amount of $50. I have not seen that.
Later on, on or about 12/12, I spoke with another AT&T rep, who was abusive and argumentative. I asked to speak with someone else, who then told me part of my U-Verse bill would be 50.01 for the phone service alone, and that the remainder of the U-Verse monthly bill would be 78.33, versus a total monthly bill of 79.00.
Just prior to the above conversation, I had added another tier of channels because of Fit TV, which then included movie channels, which should have added another 5.00 to my monthly bill total of 79.00.
At one point a representative told me I did not bundle my services because I did not purchase a cell phone. Funny, AT&T's ads call it bundled services when they take care of phone, television and internet services.
While speaking to the last representative on or about the 12th of December, she told me I would be receiving a $100 Visa card. Sometimes they tell me I should receive something in the mail that I must sign and send back to them in order to receive the Visa card, sometimes not.
At any rate, my bill is way beyond what was agreed upon, and I have not seen any form of rebate, nor a form that needs to be filled out in order to receive the rebate.
I am as angry as anyone could be. It has affected everything this month. I should have jumped on it within the first week of December, but I was too trusting.
AT&T has been horrible across the board with regard to the billing and promised rebates. I would never suggest to anyone to go to them with their business.
This has been a total and undeniable rip off!
If anyone can help, I would appreciate it greatly. I have not paid the bill, but will make a partial payment on Monday. How simply horrible. People have quite literally lied through their teeth to me. I don't even believe that if someone were to act on my behalf the whole truth would come out. Any lie they can dig up and use, they do. I cannot believe it!
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