I got SBC Yahoo DSL in 2003 for Christmas at an introductory rate of 24.99 a year. In November, I resubscribed online one month early for the same rate again. OMG! What a mistake. I started being billed full price in December because I let the contract lapse. No way! I was early, dude.
The charge was $39.99. After several associates, finally one worked through the mess and credited me, and all was fixed. When the January phone bill came, the charge for DSL was again 39.99. I called, and after SBC AND Yahoo both called, it was fixed again and I was to get a credit.
Well, February: the same thing again. This time the guy at SBC Yahoo conned me into upgrading because the problem was the billing code. OK, so I upgraded. Faster, ha. A 29.95 shuffle is more like it. So this was fixing it for sure. You guessed it: it is July, and since the "upgrade" I have been charged 59.99 every month. This month, however, it reads 30.00 credit, then DSL 59.99 under that, then 30.00 credit, and then 59.99, then 2.48 twice for fees. Total DSL bill this month is 64.98. They are arguing that I am reading it wrong. Duh! Does this look like I am being charged correctly?
I hate SBC and Yahoo. Even SBC is pulling a good one on me. I have basic 24.95 phone service, DSL 29.95, and an 8.00 packet for in-line plus caller ID and waiting. OK, this month my bill was 138.00. How does the math work here? I have all my bills, and I am so confused now that I do not know how much I owe, except that when I paid in full by phone last month, the gal told me my balance was zero. This month my bill also says I am overdue 67.00. OMG! Goodbye, land line and DSL. Hello, cell phones and... Know any good ISP? Help.
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