A request was made of Sony Electronics to provide warranty service or to replace a defective brand new part on an electronic item which was purchased recently. The Customer Relations team responded by saying they would take care of the matter, however, they have done nothing, provided no shipping label as promised, provided very poor and discourteous customer service, contradicted what they said with what they did, and produced at least five occasions of contradictory statements, and lastly, even tried to accuse the customer of lying, although the customer received neither services, nor replacement parts, or for that matter, anything from Sony, other than poor, subjective, unknowledgeable and incompetent customer service and treatment.
Coincidental to this, a letter was written and mailed to Sony, wherein they then responded permitting the same inappropriate customer service team to make contact with the customer, thereby solving nothing, doing nothing, and basically letting the matter conveniently die without a resolution.
When a last attempt was made by the customer to call Sony and request a mitigated resolution, such as simply requesting that Sony send the inexpensive replacement part, since all other resolutions failed on Sony's part due to their own internal errors or ineptitudes, however, their response was to continue to be rude, deflective as to responsibility for the insignificant matter, and stated resolutely and explicitly that they would certainly not carry the request out, and that they have done everything appropriately and according to their protocols, and they even therein attempted to accuse "UPS" and the "Customer" for the lack of resolution. However, UPS was called by the client, and their team stated resolutely that Sony was completely to blame for any of the matters at hand.
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