My blackberry keypad was broken and the store agreed to get a replacement phone for me. I waited for a month and finally they told me the replacement had arrived. So I went to the store to get the replacement phone. Then the staff told me that he could not replace the phone for me because the water damage indicator turned red. He said RIM would not take back the phone if it was water damaged and therefore the warranty was voided.
I did not even realize my phone was water damaged as I never have my phone got close to water. I suspect that it was because of the broken keypad that let moisture go into the unit. A key fell off from the keypad a month ago. I went back to the store to ask for a replacement. They checked my phone at that time and the water damage mark was white. So they agreed to replace the phone for me but I need to wait for a month because it was out of stock. Since I could not get a replacement back then, I kept using the phone without the key. It must be the moisture that got into the phone and make the water indicator turn red.
It is not me that get the phone water damaged. Should I get the phone replaced a month ago, there would not be any water damage issue. The water damaged is not caused by me. Besides, I should have my phone replaced a month ago and at that time there was no water damage. I should still entitle to have the phone replaced even with the red mark.
I tried everything from talking to the store staff to calling and emailing windmobile and RIM but they all said I need to deal with the store manager directly. However, the manager did not even return my call. I don't know what else I can do. I hope I will get some result from this complaint here.
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