Here's my DirecTV nightmare. I signed up in February through DirecTech, an MDU (Multi-Dwelling Unit) installer and reseller for DirecTV. Since we live in a condominium complex, we needed to go through the MDU people. DirecTV and Cincinnati Bell work together to combat the cable companies, and they ...
We signed up with DirecTV on December 5, and since then we have been charged for what was to be free service. Our bill was credited to someone else's account twice, and we were talked to as if it were our mistake and not the billing department's. We were told our service would be turned off if ...
Ellen Filipiak Senior Vice President, Customer Service As a follow-up to my e-mail of 11-29-07, I first of all want to thank you for the prompt response from Shauna (sp?) from your office, via a phone call from her that same day. After a good deal of deliberation, however, I still believe we have a ...
I have two major complaints. My bill was turned over to collections after they told me they would give me another week to pay it. Now I have to pay in full, and I am on disability. The bill that was put in collections includes a sports package that I asked to have removed back in January, as we do ...
Liars, bad equipment, contracts, horrible customer service. What else is there to say? Oh yeah, they are thieves too. A sales rep lied and offered nine months of discounted service. She didn't have the authority to do so, and DirecTV would not honor the original offer. After 20 phone calls and ...
Erroneous returned check fee: I paid my bills I had been last two years via Comcast’s online service with electronic payment. Comcast ended up charging me $30 returned check fee. I have over-draft protection that would cover any funds request without returning. Moreover, my bank confirmed that ...