I couldn't believe it. We thought we had found an 'easy' way to plan a vacation to San Antonio & Sea World. We found Vacations Made Easy.com online and found we could book a hotel and various attractions together. We thought this might be a good idea. It was a terrible mistake. First we booked a 4-star hotel and Seaworld and 2 days later we were told that that hotel was full and we needed to choose another. We were told that all the hotels 4 & 5-star were booked full and all that was left was a choice between 2 3-star hotels (for nearly the same price) or 2 star and under hotels. At this point I was not told I could cancel altogether with no charge, so I chose one of the 3 star hotels. Remember they told me everything 4 star and up was booked? Well, I decided to do a little more shopping for myself. I found several of the nicer hotels available at much better prices. This is all within 1 hour of booking a vacation from Vacations Made Easy (I think they need a new name). So I decided to cancel our vacation made through them. When I went back to cancel, through the confirmation sent to me online, there was a 'button' marked 'to change or cancel' click here. When I clicked it it said, time has expired for full cancellation for partial cancellations call our 1-800 number. I did. I was told I would have to pay 30 percent. But they normally charge 100 percent. I absolutely could not believe it! I asked the Supervisor if she thought this was good business (several times-actually) she said, this is our policy and it is on our terms of aggreement. I said those terms need to be in Bold print with a WARNING as a headline. I also said I would report this BAD Business! I did that too!
So, BEWARE of Vacations Made Easy and book your own vacations online through the hotels own web sights and the attractions too! It is ALOT cheaper.
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