I've been using this company for collect calls since they took over MCI, and I must say that the service that I've been receiveing is not commendable at all. From the day that I first opened the account I had difficulties. To open the account they wanted me to fax over a current phone bill, and allow 3-4 business days for processing. I waited, and called for an account status, and my fax was never recieved. After hours of talking to different representatives, I was informed that I was given the wrong fax number. So I had paid $6.00 to transmit this fax, and now my personal information was floating around somewhere. Nothing was done about the inconvenience that they incurred. I mean I could go on with the complaints of unsatisfactory service I've received with this company. Due to the fact that they are the only company that offers this service, they tend to ignore certain customer issues. As the consumer I can say that it is very unfair for us, to have to pay for a service that we are unhappy with, and not be able to put a stop to it.
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