Ticketbust.com is a complete and total scam. If you don't read the full terms and conditions on their website you're in for some surprises. First, they don't refund the full amount if the ticket doesn't get dismissed. They just refund $100 of the $229 fee. Second, in order to get that $100 refund you have to GO TO COURT; the one thing you're trying to avoid! Lastly, you have to pay the full amount of the ticket up front. My ticket was $300, so I would've had to dish out over $500 upfront!
I know you're probably saying that the writer of this report is a chump... He should have read the Terms & Conditions. I feel the same way! I went to their website, briefly looked around, and filled out their get started form. The form states that "no money is required today...", so I filled it out. After filling it out I received a call immediately. I spoke with Kim about the service. She explained that I had a really good chance of getting my ticket dismissed. She said in order for her to send the documents I'd have to pay their fee first. Kim never went over any of the terms of the agreement and she also neglected to explain I'd have to pay the ticket upfront. So I paid.
After paying, I received an email with all the documents, including the terms and conditions. I didn't review the documents for a few days, but when I did I saw all of the negatives I explained above. I was disappointed and decided I'd request a refund. I called Ticketbust.com and spoke with another girl who said that she would have someone call me back. I waited a few days and heard nothing, so I called again. This time I spoke with Nicole. Nicole told me that she could waive the part of the agreement requiring me to go to court in order to receive a refund of their service fee. At this point I told her that I still wanted a refund. She refused to refund me the money.
I tried to do reversal with my bank but the reversal was overturned by Visa because the terms and conditions are on the ticketbust.com website. Please read the terms and conditions, even if you're just filling out an inquiry form. I had to pay these ticketbust.com for a service they never provided.
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