They accepted my book and a contract was completed. I called and emailed every month or two to get updates and was always advised to email the customer support dept. Other than the switchboard operator who does not know any specifics, I was never able to talk to someone about my book. After 9 months of being in the dark, they told me they were cancelling the contract because they did not approve of my book's content. If that was the case, they should have never contracted with me. It is too bad, because they could have possibly made alot of profit off my book by splitting royalties.
I will talk to an attorney to see if there is anything that can be done. There are opportunity costs lost, but that may be hard to quantify.
So why would they do this to me or others? If you pay to get the express service or preorder copies of your book, they would get paid on the front end and may have a slightly higher inclination to do something with your work.
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