Never use this company!!! Dont trust any bbb rating!!!
Moving Day: October 24
The owner -Jim -called me when the movers were supposed to be arriving at 9:30AM. He told me that there was going to be an 8 hour delay in my move, the movers wouldnt be arriving until 5:30pm. He was rude, cocky, arrogant and condescending, not in the least bit remorseful or apologetic. When I expressed my outrage, he told me, 'well there are plenty of movers, I'll just cancel your move and you can get someone else to do it'. I swear to God, he actually said that! I told him we would wait. What other choice did I have at this point? Every single thing was packed and taped, all appliances and TVs packed, and I had to be out of the apartment that day. Both of my sons had taken the day off work. We had everything packed and ready to go, having been preparing since 5AM.
The truck showed up at 6pm, claiming to have an extra person, but the extra person never left the truck at either the pick up or the drop off location. While I was talking with one mover, another one showed me the contract and told me to write. 30 per pound on a line on the contract and initial it. When asked what for, he said, very quickly as he turned away from me, in the rare case of damages. Tired and pissed off, I did as he instructed without even thinking. My sons did most of the heavy lifting as the movers were tired and moving really slow. The movers had explained to me that they were assigned my move for 9:30AM, but were pulled from my move and put on a bigger paying job when those movers all called in sick. What should have been a 2 hour move turned into an ordeal that lasted until ten o'clock at night. I lost 8 hours of OT from a job I was supposed to start at 4pm. The 'extra guy' they sent as some sort of consolation never even left the truck - at either location.
When they brought in my $4000.00 white velour and wood couch, it had a three foot long line of MOTOR OIL across the back and huge gouges out of the wood trim. It is ruined.
When they brought in my $2000.00 pub table it was irreparably damaged with thick gouges across the table top and around the edges. The stools were also scratched and chipped.
These morons offered to send me a check for $60.00- $45 for ruining the couch and $15 for destroying my table. This is the amount of damage based on what the moron told me to write on the contract. Now this is partially my fault for not thinking they would screw me more, but they refused to offer anything above and beyond the $60, even after filing a complaint with the Better Business Bureau! I asked for compensation for the waste of 8 hours that I spent waiting for them to arrive, for lost wages for me and my sons and more money toward fixing or replacing my furniture. I received the $60.00 today, August 13 TEN MONTHS after the move!!!
Please tell me how a company like this is allowed to operate? I have seen numerous online reviews by people complaining about the same treatment. Why cant they be held accountable??
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