The Clive Coffee Company is not customer oriented. They refuse returns for miss-sent items; ignore attempts to contact them; ignore requests for exchange. You buy from them and your "SOL."
Purchased a tamper. Wrong size received; ignore attempts to return for exchange. Their staff ignores forms submitted for services and exchanges as defined on their web page.
Dealing with Clive Coffee is like going to a Charlie Sheen wife-swapping party and coming home alone.
As a company in a narrowly defined market (IE gourmet coffee products and accessories) they would do well to vacate. Or sell to a business savvy owner.
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