We purchased 2 "Rolex" watches, and spent well over $20,000 from www.swiss-wrist.com that claim to be BBB accredited and guarantee authenticity. I purchased one watch for my daughter who was getting married and gave the other watch to her new husband.
My daughter's husband then brought the Rolex in to a Rolex jeweler to take a link out. After inspection they determined the watch was fake. The certified Rolex lady who said it was a fake then gave me her card to keep in case anyone has more questions or tries to argue and say it is authentic.
We then decided to get a second opinion and took BOTH watches, this time, to another certified Rolex store. This time they, once again upon inspection, determined BOTH were counterfit. We then went again and got ONE more opinion and came out with the same conclusion. Only this time they also informed us that the diamonds and gems on the actual bezel are not Rolex quality, because they use the finest rubies, saphires, and diamonds.
We then decided to get ahold of Swiss-Wrist themselves who refused to give us the time of day. Finally, after 2 days they called us and said they would refund us the money after we send the watches back. Which I do not trust.
We are currently in the process of sueing Swiss-wrist and trying to get the website shut down completely for fraud to prevent anyone else the heartache and trouble. To sell counterfit items as authentic absolutely disgusts me. Not to mention the waste of money. I must say that they have some nerve and guts to do what they do. If anyone can afford to purchase multiple watches for over $20,000 then they can certainly afford a lawyer. We are also speaking to the Attorney General in Florida since part of my company is located in Florida. The watches were sent with certificates that guarantee their authenticity.
Once again, this is not about the money, it is the principle and horrible work ethic. Also to represent counterfit watches as "guaranteed authentic" is absolutely and 100% completely illegal.
0 comments