In January I was swimming in credit card debt (a gift from the ex) due to the economy, lack ofwork, and taking care of my ill, elderly mother. I looked through the Internet to find a reputable debt consolidation/assistance program and one of them wasCapital Financial Group. It had an A rating with the BBB and nothing came up that was derogatory on the Internet. Had I waited one more month, it would have showed a different picture.
I contacted CFG on or about February and spoke with Clint Alexander, a Senior Debt Specialist in regard to my finances. He put together a Client Enrollment Package dated February 8, that was faxed to me and I would sign and fax back to CFG and mail the originals. Mr. Alexander did not, however, explain to me beforehand that two of the accounts would not be addressed by CFG. One account was too small and the other did not negotiate terms. Since he did not explain this to me at the time the contract was signed, I had to pay enrollment fees and monthly maintenance fees still based with these two accounts on it. These should have been stricken from the original contract. Furthermore, the account that would not negotiate terms has put a lien on my house.
CFG automatically set-up a withdrawal system each month for my monthly fees that I owed according to their contract. Beginning on February 20, the fee was deducted from my checking account of $875.07 each month, for months 1-7 (February- August.) Then beginning in September the fee wasdeducted from my checking account of $425.45 each month, for months 8-20 (September April.) As of January the total amountwithdrawn is $7,827.29.
At the beginning ofJanuary I went on the internet and by accident I found many articles in regard to CFG, specifically by Steve Rhode of www.getoutofdebt.organd that CFG's BBB rating went down to a "F". As I read the articles I realized thatCFG wasnot helping me (or anyone else for that matter) at all but ripping me off of what little money I had. I could not "save" up any money to pay off my bills because whatever I had, CFG took. CFG has done nothing to earn their money. Not one credit card company was contacted and one accountnow has a lien on my house. I sent the information to CFG on the status of my accounts that was requested but nothing was done. The collection phone calls continueand I am very angry.
I sent to CFG a certified letter dated January 11, stating that I wanted all of my money back for servicesnot providedand to stop withdrawing money out of my checking account.
On January 19th, I called and spoke with Jackie at CFG. Her tone was nasty and belligerant ("You should be saving up money to pay off your debts". When I told her I was barely making the payments to pay CFG and I had nothing to save, she wasn't pleasant. When I told her I wanted my money back she hung up on me.
CFG's enrollment and maintenance fees are exorbitant and to pay it all up front is robbery. Forpeople looking for a helping hand with their debt, CFG hasmade it much worse.
I want a full refund of my money ($7,827.29) immediately.
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