We had found the home of our dreams and realized we finally had the space for king size bed. We had purchased the mattress and then decided to find the frame. After many many stores decided to purchase the frame from Haverty's furniture at the mall of GA. We spoke to a young man who wrote up the order and told us they would be delivering our bed that Friday. It was perfect since our Mattress was already there waiting for something to sat in. He said he could not give us a time however they would call us the day before. When the night before came and we had not yet heard from them so I called the customer service number listed on the receipt. They notified me they showed the order but a time was never scheduled at all. I called the store and the young man that took the sale said he would call us back and did but with a date almost a month away. After escalating the problem up the chain finally had the bed delivered the next day only for it to be defective. When I pointed this out to the delivery men they stated we knew you would notice that, he seen it when they were loading it at the warehouse and that they have been replacing this headboard for people all week. At the thought of this I told them to take the bed and they refused. Needless to say they were back that night to p/u the bed but i had to call the VP to make it happen.
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