This company has recently changed its name from K.G. Global Inc to Music-Oldtimer Inc.in a filing entered by their accountant Glenn Rosenberg 6 days after they received a judgment of approximately $3000 against them in Philadelphia small claims court. I was forced to take them to court only after exhausting all other avenues available to me, including the BBB complaint system, the FL Division of Consumer Services, FL Atty General's office, even the FBI's Internet Fraud Dept. Almost a full year after making the original purchase of a bassoon from them, and returning it as agreed, they attempted to send it back to me when I requested a waiver of shipping on a replacement because the original was far worse than described. They are now not only refusing to pay the judgment against them, but are going as far as to change their name in an attempt to EVADE THEIR LIABILITIES, which is a serious crime. Please do yourself a favor, and stay VERY far away from this business. I should have done so myself when I heard they don't accept credit cards or Paypal, despite their business being almost exclusively sustained through online purchases. That way when they have your money you have no recourse but to take them to court when they refuse to refund your money even when you follow their policies to the letter. Buyers BEWARE.
Here are some more complaints posted on the Internet by others who had more or less the same problem as me:
Http://forum. Saxontheweb.net/showthread.php? 129160-www-Music-Oldtimer-com
Http://www.amazon.com/tag/music instruments/forum/ref=cm_cd_fp_ef_tft_tp? _encoding=UTF8&cdForum=Fx2S2GHAVTZFNMH&cdThread=Tx3IABCZ8NCPRHO&displayType=tagsDetail
Http://usacomplaints.com/music-shops/kg-global-inc/kg-global-inc-karsten-goetze-24b5d.htm
Http://www.ciao.De/Erfahrungsberichte/www_music_oldtimer_com_8471526
(sorry, this last one's in German)
Don't be next!!!
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