On 5/26/10, I purchased several items at Walgreens #4905. Five of the items were on a peg that displayed an orange sale tag $2.19 {regular prices were $5.97 & $3.59 respectively}. After paying for my bill & getting into my car, I happened to look at my receipt and noticed that those items were rung up at the regular prices. I went back and spoke to the cashier & offered to show her the pegs that had the orange tags.
She informed me that she wasn't allowed to just "walk the store" & then called over her assistant manager, Clint.
Telling me to stay at the register, Clint and the cashier went to the first display. He then tore off the tag and handed it to the cashier & they proceeded to walk to the next display.
I stepped around the corner and saw him again tear of the orange sale tags. Thank God for cell phones because I was able to take three photos of him tearing of the tags, handing them to the cashier, and her walk towards the back He never thought to turn around and see where I was and had no idea I had snapped those photos.
He returned to inform me that the prices were correct. I then said to just take the items back & refund my bank card. He sighed as though he was being asked to donate a kidney. Seeing another customer behind me, he had the guy from photo lab get on the next register to wait on them, apologizing to that customer for the wait because I "wanted a refund".
Then he looked at me and said, " Are you unhappy, ma'am? I can't sell you something at the wrong price, you know!" and he said this loudly.
I asked him why he was yelling at me and he said, "This is the way I talk. Get used to it."
I then just placed the items back in the bag and took my receipt back. He then rolled his eyes and said, "Oh, now you don't want a refund?"
I then said that I would call his corporate office to handle the problem and he said, again loudly to draw attention to himself, "You do that!"
I said, " Oh, I intend to just that." & left the store.
The amount of the refund wasn't the issue really. I understand that sometimes sales stickers aren't removed when the sale is over. However, it is not MY job to make sure that staff is current on sales. What he SHOULD have done was sold me ONE item at the sales price and then charged me the regular price for the others I would have been fine with that.
Instead, this crass young man decided that he was going to act like a complete and total ass. While his store may have taken my $60.00, I will be taking away my mother's business with his pharmacy at the tune of $927.49 a month as she no longer wishes to do business with them.
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