I wish that I had found these consumer complaintss before I wasted $50 on this service. My experience is very similar to the one posted above.
I was heart-broken when contractors working at our home left the doors open and my 9-year old Shiba Inu escaped. I frantically worked to do anything possible to ensure her safe return, including posting on Craigslist. I received two responses from individuals purporting to be from our area, who indicated that they had used the Amber Pet Alert service and that Amber Pet Alert helped them find their pets when the pets turned up 30 miles away.
I looked at the service online, which advertised that they contact shelters, vets and animal organizations within a 50-mile radius of your home. I paid my $50 and waited for confirmation of my alert. I did receive, via e-mail, a copy of the flyer that they said they generated. One week later, when I had exhausted all avenues of looking for my dog, I decided I would contact Amber Pet Alert, get a list of all organizations contacted as part of my alert, and follow-up with these organizations. I e-mailed the service and they did not respond. I e-mailed again with my request and they said it would be processed in 1-2 business days. Four business days later, I followed up only to be told that my report had definitely been processed, but that they didn't know what happened with my contact list. "Customer service is our number 1 priority." I again requested the list and they suggested that it had been lost in my spam box, despite the fact that I had received their other correspondence. Then they offered to fax me the list. When I sent my fax number, I received no fax in response. Again, I had to follow-up and they apologized for the delay, offering me a 50% refund. They further stated that if I did not receive my report the next day, they would issue a full refund.
I had not received my list the following day and sent yet another e-mail questioning the legitimacy of this service. They finally sent a list and I was shocked. They had "contacted" 4 or 5 vets in my area and 8-10 shelters that bore no reasonable proximity to my location. I'm in Jefferson City, MO and they supposedly contacted shelters in Iowa and Indiana! I began calling these organizations, only to learn what I already suspected... They had never heard of this service and had received nothing about my dog from Amber Pet Alert.
I have demanded a full refund, but seriously doubt that I will receive one. The last two weeks have been incredibly painful as we search for a missing member of our family. That someone would try to profit from this is abhorrent to me and I intend to do everything imaginable, including contacting the state attorney general where they are registered to do business. I have wasted valuable time looking for my pet, thinking that this service had contacted all of the shelters in the area. Do not make the same mistake.
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