I have ordered from this company for over 20 years. When they were in Florida, it was a place you ordered quantities of items, so orders were delivered together, usually.
First problems came when they merged with LTD and moved to IL. I had two orders that got lost in the shuffle back then, finally got them, but months later.
Since moving to IL, every time I order, even if it's a long list of items, they ship everything separately, DESPITE my requests. They have put fragile things in non padded mailers, sent it bulk rate and charged me $6 for something that weighed less than 8 ounces! In one order, they did this 7 times. I refused to pay the full amount of postage. They kept sending me "reminders" and I kept saying I wouldn't pay. The charges still show up on my account, but I haven't heard anything for a year and my credit report shows no activiity from them.
They still send me catalogs in duplicate. They still send me emails offering me deals. I couldn't help myself and I placed another order. I got half of it, with postage charges that were fair, but the other two items are backordered for TWO MONTHS! Actually, there were 6 items, but I got a fax, almost immediately, that the two half price items were sold out.
I don't know why they can't keep their online catalog up to date. There is no reason to offer things that they don't have in stock!
It is also very hard to contact them. To email, you must use their web form. It doesn't always get a reply. No toll free phone numbers and I once sat on hold for over 30 minutes on a call.
Unless it's an item you can't live without, don't order. Always factor in a MINIMUM of 50% more to the cost for postage. Buyer Beware!!
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