ChemDry: I am not a spiteful person but my experience with Chemdry has fallen short of my expectations. I feel I have been ripped off for a few reasons I wish to state. Besides having the most boring training class I ever attended where all we did was sit in a room for five days and was read the slides on the projector. I was then subjected to a vp of franchise who told me my population has gone up and if I don't buy another franchise in my own territory they will put another Chemdry franchise into my territory I just bought! No allegiance to the new franchisee but "hey, if you don't buy it I have someone else that will". Great Job Chemdry. Keep me motivated to keep my franchise. Soon I was sold a machine that ate up my profits even though I was told by all my franchise friends not to do it (I tried to be a good franchisee but they were right) I did this so I could work their Home Depot proposition which was not only an incredible waste of time but cost me thousands of dollars for nothing. Even though I was assured that I would get hundreds of leads which were a lie. The Home Depot didn't even want me in their store! But no'. The vp of marketing said "if you don't do it I will get someone else to. Again, Great Motivation Harri. I really want to get my franchise moving!
I am sounding quite bitter but honestly my phone calls are not returned. My training person can't help me with any questions I have about my equipment that keeps breaking down and when I talk to marketing they keep telling me the problems I am having with the Home Depot are my problems! I am merely asking for help and direction! It is clear that Harris is not in touch with the franchisee of today. They are working this model like it was back in the seventies! I don't knowmaybe it is me but just try and get Am% to return a phone call let alone be able to answer the question smartly. Sorry. I really didn't want to list names and I will try not to. I also suggest you never be late with a payment or insurance certificate. I got a call from their Franchise Department which talked to me like I was a piece of garbage that they didn't get my van insurance certificate... BTW - they misplaced it and I never got an apology just cold banter from the franchise admin who is charge. Brrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr... Icy... Cold... Uncaring...
Tile and Stone: I guess this is a new segment of the business where I have been getting phone calls from some guy who sounds like a bad Tony Soprano. I don't know anything about this new brand of theirs but hearing" you better buy it now or else". Or else what? What kind of nonsense is this? I try to talk to the guy about how this brand can help me and all I get is a very unskilled sales gibberish. Harris, we are not dumb franchisees just people who want to grow their business and not have it grown for them. I can tell this guy is only looking to hit a sales number or some quota
NHance: I am confused about this brand because from what I am hearing it is going against the cold Harris way of doing business, From what my fellow franchisees tell me, this brand was going no where 18 months ago when the whole Nhance management team up and quit. (no surprise) But they brought in some guy from Pepsi a year ago and much to my amazement they love now being a NHance franchisee. I understand he brought in a team that not only cares about the franchisee but helps them build their business and marketing programs. What a novel approachcaring about the people who pay your check! I understand the franchisees are buying more territory on their own accord (not being pushed into it like i was) and get this. The Home Depots want them in their stores. My Home Depot asked me if I was a NHance dealer and if I wasn't how can I find one for his store. The store manager told me everyone wants NHance in their store! I almost came out of my skin hearing this as he told me to take down my signs. I am no longer in the The Home Depot. It was a big waste of time and my money.
The oddest conversation for me was when I called this guy at Harris who runs NHance and asked him about becoming a NHance franchisee (because of what my Home Depot Manager wanted) He then talked me out of it because I was not ready! He convinced me to get my ChemDry business more solid then approach him about a year from now with a solid business plan his team would help me put together! I learned more from this guy the half hour I talked to him about franchising than anyone I ever spoke to at Harris odd I think he cared about me and not hurting my existing ChemDry business and I felt good at the end of the call! Not once did the Tile and Stone guy ask me how I was doing and offered any of what I described above. I really think I can't afford to do Tile and Stone right now but honestly he didn't care how I was doing. Maybe he will call me again and offer me a "deal I can't refuse".. LOL he did... Free shipping. What a putz. I can't understand how can one piece of Harris business be so different than the other two... I am sure Harris will steer Nhance to the dark side soon.
Anyway, this is my storyI hope it helps any future franchisee who want to do carpet cleaning consider some other franchise or one who cares about them.
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