Kiwi came out to clean our carpets, arriving almost 2 hours AFTER their window. The "tech" had no uniform, no name tag, and an unmarked car. At the door he asked me if I was the mom, how old I was, and where my husband was. I realize now he was assassing the situation so that he could determine how easy it was going to be to take advantage of me, being a lowly house wife with no husband in sight.
He went about his work, and after it was all said and done, he came upstairs with the service slip. There were nearly $300 in added services that he was charging me for. He never asked me or told me about added services, and I never initialed the form for them.
At this point it was after 7:30 pm, our kids needed to go to bed, the tech could not get through to his Kiwi people by phone to run ANY charges through, so we gave him our credit card number and said we'd deal with the Company the next day about it. Our intent was to catch them before they put the charges on our card.
We called bright and early the next morning, and have been shuffled around to various people in the office. They rarely called back when they said they would, and when they did, there was no resolution. Needless to say, they charged our card for the full amount, despite our verbal requests, and later written requests against it.
They deny any responsibility, and we are currently in dealings with our credit card company to dispute the charges.
WE never could get a higher manager on the phone to discuss it. They simply would not put her on the phone.
Not to mention our carpets smell worse than they did before they were cleaned. They used a spray on chemical that smells like cat urine - and we don't have a cat. He sprayed a rug in our bathroom until it was dripping with the stuff, and I had to throw it out because it smelled so strong. He never was supposed to touch that rug in the first place. Nor did I give permission for him to use the harsh smelling chemical spray.
When we asked the tech about the extra charges, he said "I just did $1000 of work for you, Man. I am not ripping you off. Trust me." Famous last words
Buyer Beware
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