On 09/10 I went to amazon.com and purchased an xbox game (new) from music_media for $19.49 (plus $3.49 S&H). On 09/12 they charged it to my debit card. Amazon.com confirmed this and guaranteed the seller would ship no later than 09/13 (3-5 days standard shipping). When it hadn't arrived by 09/19 I sent an email to music_media. It was then that music_media sent a confirmation email to tell me my item had been shipped on 09/19. Next I received another email telling me my item would arrive on 09/23. When it had not arrived by 09/25 I emailed them again and was told it would arrive within 24 hours. After that deadline passed I demanded a refund. On 09/27 (much to my surprise) a refund was issued. The problem is music_media told amazon.com that the item had been returned when in fact it had never been sent.
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