I had 25karats create a custom setting for a stone I previously had. I was happy with the communication they provided however their craftsmanship of their products is terrible.
After a few weeks of correspondence and creating my piece I received my ring. The very first night I had the ring, before I even took it to have the center stone placed, I had 3 stones fall out! Within not even 6 hours!
I contacted them and they were apologetic and were wiling fo fix it. So I had to send it back and received it again a few weeks later.
After a few months of wearing it the band of the ring completely snapped in 2 separate places on the came occasion, having another 2 stones fall out. I contacted them and they placed the blame on the jeweler I had set the center stone stating it was a bad resizing job. The band was never resized or had any work done to it at all. They also told me it would be $750 to fix! I was not giving them any more of my money.
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