On September 2nd adhering to a solicitation by stated organization I approached the amount on the mailer. I talked having a excellent guy, Micah McCarter. He questioned me for over twenty minutes about my home and finances. After getting all the required information he described a "application" charge for running my mortgage loan modification paperwork through Bank of America. The charge was $595.00. I had been hesitant to pay for this charge for 2 factors. First, I named the program since I'm in economic straits, creating a cost such as this challenging. Next, I'd no promise the cost might actually lead to my getting a mortgage loan modification, considerably lowering my funds.
I indicated my problem to Micah. He insisted that it had been a simple procedure which centered on anything I previously informed him, I had been currently authorized for that plan. The cash for that application was essential to facilitate the procedure. Centered on his assurance and guarantee I decided to supply my charge card info.
It's currently over five weeks later! I completed all of the files and sent them in a reasonable fashion. As it happens there's no software-as the entire procedure needed me to send over a software and supporting files. Bank of America declined my software and Micah ceased taking my calls. After many efforts to achieve him, he should have submitted my situation to some supervisor called Varnell. Varnell talked in my experience about the telephone for around five minutes. Stated he'd to complete some figuring and might contact me back inside the time.
1 week passed. I eventually called back and insisted on talking with Varnell. Following a lengthy delay, I acquired him about the telephone. After another long while, we were on-hold with Lender of America within an energy to speak about my mortgage loan modification. Although on-hold, Varnell was discussing my situation with Jordan and he or she recommended him to hang-up so "he does not get eaten alive". He hung-up and planned a phone with Jordan and me for that following evening. Jordan never called. Per week approved. I named Micah. He guaranteed Jordan might contact me at 1:00 that evening. At4:00 I named Micah. I told him Jordan did not contact me back. He got Jordan for me personally.
Jordan said she'd no concept she was designed to contact me. She stated she alone is producing her visits today. She also planned me for that following Friday having a guarantee to contact and put up a meeting with Bank of America. Well, while you thought it, no-call. That result in 11/9. I named Micah. He shows me that Jordan isn't any longer using the organization and he'll discover who's operating my situation and contact me tomorrow morning.
And undoubtedly, Micah didn't contact me back as he explained he'd. This brings me to some really upset and dissatisfied condition. I called back and Micah no further works together with the organization and Varnell won't return my calls.
I conveyed having a customer care repetition (Loretta Seneca) who offered me having a agreement that says no discounts but comes with an automated signature onto it. Nevertheless, the trademark isn't mine and that I never noticed the agreement before.
I wrote a notice to Loretta and he or she was brief and dismissive. I required a telephone call from anybody who may help me using the telephone conference phone with Lender of America that I had been guaranteed and got no reaction to get a month. At that time I named every expansion at aspire to no avail. I approached the BBB at this time... They conveyed the issue to WISH. Wish reaction was to speak immediately with Ms. Loretta Seneca to get a quality. I have named Ms. Seneca a large number of occasions. She'll NOT return my phone.
The corporation is just a losers guess. They're dishonest and uncaring about people who require their solutions. They'll also attempt to coach you in laying for your bank about your circumstances. Dishonest and illegitimate I'm confident
See below for that bbb posts.
I still need my $600 back.
Customer's Preferred Quality:
I'd just like a complete reimbursement of my $595.00 or perhaps a quick mortgage loan modification centered on guarantees designed to me by Micah McCarter and worker using the organization.
BBB Running
11/30 internet BBB Situation Obtained by BBB
11/30 DTD BBB Situation Examined by BBB
11/30 Otto E-MAIL Deliver Reputation to Customer
11/30 Otto EMAIL Inform Company of Challenge
12/06 INTERNET BBB OBTAIN COMPANY REACTION: Reimbursement requests is likely to be examined for authenticity just before authorization. Every are prepared through Loretta Seneca who might be attained at 561-939-7722 and have on her straight by title or she can also be attained by her expansion that will be 561-939-7721 ext 225.
12/07 DTD MAIL Forward Company reaction to Customer
12/08 INTERNET BBB BBB REVIEWS CUSTOMER REBUTTAL TO BUSINESS REACTION: (the customer suggested he or she DIDN'T take the reaction in the company.)
I don't take this until I'm returned or correctly managed from the organization producing a mortgage loan modification.
12/09 DTD EMAIL Forward Customer Rebuttal to Company
12/13 INTERNET BBB OBTAINED COMPANY' REBUTTAL REACTION: DoN't abandon a Note, Loretta is at work from 8:30 am until 6pm daily. Request to talk to her straight otherwise towards the Ground Manager Vernell Burris. They'll solve the problem.
12/14 DTD MAIL Send Company' Rebuttal Reaction To Customer
12/17 INTERNET BBB CUSTOMER DENIES COMPANY' ULTIMATE PRESENT: (the customer suggested he or she DIDN'T take the reaction in the business.)
I named Loretta as required above to "solve" the problem. I quit a note after looking to get your hands on Loreeta many times. Her mail claims I'll obtain a call-back within 24 -48 hours. It's been more than 48 hours and he or she never delivered my phone
12/20 DTD BBB Agency Evaluated Situation AJR
12/20 Otto E-MAIL Advise Customer - Situation ADMINISTRATIVELY CLOSED
12/20 Otto EMAIL Advise Company - Situation ADMINISTRATIVELY CLOSED
12/20 otto bbb situation administratively closed
12/21 DTD BBB MORE INFORMATION RECEIVED FROM THE CUSTOMER: They believed to contact them to solve the problem however they wont take or return my calls. How is the fact that acceptable? They will have accomplished nothing to solve this! Please explain.
Thanks,
Jeff
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