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Complaints mentioning537
Complaints & Reports
- Sales reps falsely said OnDemand needs no internet and includes FearNet
- Charged $49.99 for standard room move quoted as free
- $596.29 withdrawn from my account for mother-in-law's bill
- Contract extended after buying HD box at Best Buy, refused to cancel
- Extended contract without warning
- Billed $101.99 for services never installed after cancelled order
- Bank account charged $329.51 cancellation fee after contract had ended
- Unauthorized $260 debit 11 months after account closed
- Upgrade to HD changes term of service
- Promised rebate and Visa card not applied; $480 contract-break fee threatened
- Billing changes charged wrong every time and unexplained termination charge pending
- Cancellation fee charged to card after account closed, refunds reversed
- Rate guarantee raised after months and supervisor would not transfer
- Quoted cancellation fee then debited $300 more from bank account
- Promised billing adjustment never made and bank account drained
- Promised free second DVR not honored at installation
- Cancellation fee and equipment fees debited without notice
- Referral credit denied because friend ordered online
- Special offer mailer led to repeated overbilling
- Refund for prepaid month delayed six to eight weeks