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(800) 246-8357
Complaints mentioning18
Complaints & Reports
- Refund promised within a week after cancelling, $752.60 taken
- Price match guarantee refused because booking was nonrefundable
- Low-quality Manila hotel, no help rebooking late at night
- Price match guarantee refused when coupon applied
- Agents misled me about rebooking, then charged no-show
- Moved to overpriced hotel after scented room caused allergy problem
- Agent booked an extra night without authorization, charged no-show fee
- Charged no-show fee after cancelling reservation
- Does Not Honor Its Price Match Policy
- Nine hotel reservations with unpaid 10% commission
- Confirmation showed higher rate than quoted by phone
- Price match guarantee refused after hotel charged less
- Rip off money n ot return Internet
- Advertised New York rates unavailable and rude phone support
- Charged $108 instead of hotel's $79.99 rate, refund never issued
- Charged for incomplete Venice reservation after website error, no reversal
- Booked Ramada Inn but arrived at unaffiliated dirty motel, refund refused
- Charged credit cards after being assured booking was cancelled without fee