Tried to pay my wife's phone bill to restore service on our month to month plan. Billing confirmed receipt of the payment as did my bank statement. Customer service (who barely spoke English) applied my payment as a past due amount. Then when attempting to correct the mistake (which took 5 days to figure out) lost the payment. When I tried to cancel my phone and get a refund on my account (that had not been used yet) was told no just because they don't do that unless its an over payment. I've been with other companies but Cricket is by far the worst across the board.
0 comments