Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 57142356.
Correspondence regarding this complaint will be mailed to: 111 N. Forklanding Rd MAPLE SHADE NJ 08052
Please print a copy of this for your records.
Filed on: April 23
Filed by:
Damaris Gray
111 N. Forklanding Rd
Maple Shade NJ 08052
Filed against:
Metro PCS Headquarters
8144 Walnut Hill Lane, Suite 800
Dallas TX 75231
Complaint Description:
Shipping InformationMonday, March 9 12:00 PM From: "[email protected]" To: [email protected] Hello from MetroPCS.com, Your order is on it's way to you! Web Order ID: 61093 Fulfillment No 27120930 Shipment Date 20090309 Item Code C78USME0708 (Phones) Item Description ZTE C78 Quantity 1 Tracking Number 408442064180 Shipped Via FedEx 3 day Orders placed before 3:00pm EST Monday - Friday will ship before the end of the business day. Orders placed Friday after 3:00pm EST, Saturday or Sunday will ship the following Monday. No deliveries on Saturday or Sunday. If you have any questions regarding your order, please call 1-888-8metro8 (1-888-863-8768). Activation Information: To use a new MetroPCS phone for the first time, just dial *228 from your new phone and one of our Customer Service Representatives will personally assist you with activation. Please do not reply to this email message as this email was sent from a notification-only address. Thank you, MetroPCS.com Team www.metropcs.com * FW: Online Customer SupportThursday, April 23 10:09 AM From: "Customer Care" To: "[email protected]" — Original Message — From: metropcsweb mailto: [email protected] Sent: Thursday, April 23 9:09 AM To: Customer Care Subject: RE: Online Customer Support I have replied to this person a few times - he doesn't like the answer he is getting so he keeps calling. From now on ignore his requests or direct him to the web site (http://www.metropcs.com/service/) or this email address. ([email protected]) Thanks! % From: Customer Care [email protected] Sent: Thursday, April 23 9:01 AM To: metropcsweb Subject: Online Customer Support Damaris Gray called this morning... Still has not heard from anyone - - the name the account should be under is Damaris Velez (?) possibly... Damris Gray Phone was rec'vd in on 3/25 - - but he has not rec'vd a refund (see below, the card that was used is no longer active) - - he is requesting someone call him about this issue, please... E-Mail = [email protected] (or the phone numbers see below) 856-266-3241 (cell) Thank you for your time and assistance. Denise A Roberts [email protected] 972-241-4888 972-247-1658 (fax) 877-806-7111 % Damaris Gray called this morning... Has not rec'vd a refund and needs someone to call, please... This person has called in several times, please call @ 856-667-2978 or 856-266-3241 (cell) Thank you for your time and assistance. Denise A Roberts [email protected] 972-241-4888 972-247-1658 (fax) 877-806-7111 From: Customer Care Sent: Tuesday, April 14 12:11 PM To: 'metropcsweb' Subject: Online Customer Support Importance: High Return address - - Damaris Gray 111 North Forklanding RD Maple Shade NJ 08052 856-667-2978 ZTE C78 268435457102143644 (with a Note) "3/12 For the refund, please send me the $ in a check. The card I used to purchase is not longer activ e. Thanks Damaris Gray " Damris Gray Phone was rec'vd in on 3/25 - - but he has not rec'vd a refund (see above, card no longer active) Please call him @ 856-667-2978 or 856-266-3241 Denise A Roberts [email protected] 972-241-4888 972-247-1658 (fax) 877-806-7111 — Original Message — From: Customer Care Sent: Tuesday, April 21 2:18 PM To: 'metropcsweb' Subject: RE: ESN Importance: High Accepted. Denise A Roberts [email protected] 972-241-4888 972-247-1658 (fax) 877-806-7111 — Original Message — From: metropcsweb mailto: metropcs
Your Desired Resolution:
Refund
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
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& On Thu, 4/23/09, Damaris Velez Gray wrote:
From: Damaris Velez Gray
Subject: Re: FW: Online Customer Support
To: "Customer Care"
Date: Thursday, April 23, 10:39 AM
Wow, your customer service leaves a lot to be desired..." Ignore the person because he doesn't like the answer he's getting" Really? Except for Denise who seems to be making an effort to assist. I am finishing this email and forwarding to the Better Business Bureau and anyone who will listen. Thank you. Damaris Gray
& On Thu, 4/23/09, Customer Care wrote:
From: Customer Care
Subject: FW: Online Customer Support
To: "[email protected]"
Date: Thursday, April 23, 10:09 AM
Original Message
From: metropcsweb [mailto: [email protected]]
Sent: Thursday, April 23 9:09 AM
To: Customer Care
Subject: RE: Online Customer Support
I have replied to this person a few times - he doesn't like the answer he is getting so he keeps calling. From now on ignore his requests or direct him to the web site (http://www.metropcs.com/service/) or this email address. ([email protected])
Thanks!
From: Customer Care [[email protected]]
Sent: Thursday, April 23 9:01 AM
To: metropcsweb
Subject: Online Customer Support
Damaris Gray called this morning... Still has not heard from anyone - - the name the account should be under is Damaris Velez (?) possibly...
Damris Gray Phone was rec'vd in on 3/25 - - but he has not rec'vd a refund (see below, the card that was used is no longer active) - - he is requesting someone call him about this issue, please...
E-Mail = [email protected] (or the phone numbers see below) 856-266-3241 (cell)
Thank you for your time and assistance.
Denise A Roberts
[email protected]
972-241-4888
972-247-1658 (fax)
877-806-7111
Damaris Gray called this morning... Has not rec'vd a refund and needs someone to call, please... This person has called in several times, please call @ 856-667-2978 or 856-266-3241 (cell)
Thank you for your time and assistance.
Denise A Roberts
[email protected]
972-241-4888
972-247-1658 (fax)
877-806-7111
From: Customer Care
Sent: Tuesday, April 14 12:11 PM
To: 'metropcsweb'
Subject: Online Customer Support
Importance: High
Return address - - Damaris Gray 111 North Forklanding RD Maple Shade NJ 08052 856-667-2978
Zte c78 268435457102143644
(with a Note) "3/12 For the refund, please send me the $ in a check. The card I used to purchase is not longer activ e. Thanks Damaris Gray "
Damris Gray Phone was rec'vd in on 3/25 - - but he has not rec'vd a refund (see above, card no longer active)
Please call him @ 856-667-2978 or 856-266-3241
Denise A Roberts
[email protected]
972-241-4888
972-247-1658 (fax)
877-806-7111
Original Message
From: Customer Care
Sent: Tuesday, April 21 2:18 PM
To: 'metropcsweb'
Subject: RE: ESN
Importance: High
Accepted.
Denise A Roberts
[email protected]
972-241-4888
972-247-1658 (fax)
877-806-7111
Original Message
From: metropcsweb [mailto: [email protected]]
Sent: Tuesday, April 21 2:10 PM
To: Customer Care
Subject: RE: ESN
Was it returned to customer or accepted? I show nothing in our files that it was received or rejected.
Thanks.
Original Message
From: Customer Care [mailto: [email protected]]
Sent: Tuesday, April 21 2:06 PM
To: metropcsweb
Subject: RE: ESN
Importance: High
It was recv'd in on 3/25
Denise A Roberts
[email protected]
972-241-4888
972-247-1658 (fax)
877-806-7111
Original Message
From: metropcsweb [mailto: [email protected]]
Sent: Tuesday, April 21 1:57 PM
To: Customer Care
Subject: ESN
Hi Denise,
Can you tell me the status of this return -
ESN 268435457102143644
BP Order# 27120930
NOTICE: This e-mail, the information contained herein, and any attachments transmitted with it: (i) are the property of MetroPCS Communications, Inc., (ii) may contain confidential and/or privileged material, and (iii) are intended solely for the addressee. Access to this e-mail, the contents, or any attachments, by anyone other than the intended recipient is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender by reply e-mail and delete the message and any attachments. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. The views expressed in this email are not necessarily the views of MetroPCS Communications, Inc., nor its affiliates, and said companies make no representation, nor accept any liability, regarding its accuracy or completeness, unless expressly stated to the contrary. If this communication concerns negotiation of a contract or agreement, this communication is not intended as a signature, and unless otherwise expressly agreed in writing, contract formation in such matter shall occur only with manually-affixed original signatures on original documents.
NOTICE: This e-mail, the information contained herein, and any attachments transmitted with it: (i) are the property of MetroPCS Communications, Inc., (ii) may contain confidential and/or privileged material, and (iii) are intended solely for the addressee. Access to this e-mail, the contents, or any attachments, by anyone other than the intended recipient is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender by reply e-mail and delete the message and any attachments. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. The views expressed in this email are not necessarily the views of MetroPCS Communications, Inc., nor its affiliates, and said companies make no representation, nor accept any liability, regarding its accuracy or completeness, unless expressly stated to the contrary. If this communication concerns negotiation of a contract or agreement, this communication is not intended as a signature, and unless otherwise expressly agreed in writing, contract formation in such matter shall occur only with manually-affixed original signatures on original documents.
NOTICE: This e-mail, the information contained herein, and any attachments transmitted with it: (i) are the property of MetroPCS Communications, Inc., (ii) may contain confidential and/or privileged material, and (iii) are intended solely for the addressee. Access to this e-mail, the contents, or any attachments, by anyone other than the intended recipient is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender by reply e-mail and delete the message and any attachments. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. The views expressed in this email are not necessarily the views of MetroPCS Communications, Inc., nor its affiliates, and said companies make no representation, nor accept any liability, regarding its accuracy or completeness, unless expressly stated to the contrary. If this communication concerns negotiation of a contract or agreement, this communication is not intended as a signature, and unless otherwise expressly agreed in writing, contract formation in such matter shall occur only with manually-affixed original signatures on original documents.
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