We bought a travel service membership from Resorts Plus International (RPI) and discovered it was misrepresented by the sales rep. We did not discover this until after the “cooling off period” because we were not given access to the system until after that period had expired.
We still attempted to use the system for several weeks but they could not perform on any of the promises they had been making during the sales presentation and following.
We finally had to file a complaint with the Better Business Bureau in Orland, and have been working on this since June.
The bottom line is that they know we cannot make use of their system, but they have our money and that is just too bad for us.
They know we are not satisfied and they have rejected all offers from us to compromise with a partial refund.in response, they offered us another free trip to compensate for our trouble, but we cannot use that either.
Putting that aside, in exchange for listening to their presentation, we were also to be given a “Free” trip subject to some limitations of availability. All we had to do was notify them of dates 45 and 30 days in advance and pay them $100 for the “free” trip.
We have done that and now we have been denied access (by their affiliate Spirit Incentives) to the trip under their clause that there is “no availability.”
How can a contract have a clause that says it does not have to perform and the criteria is left up to the one who is supposed to perform. This does not seem like a legal contract; it is without reasonable equality of exchange?
We substantially performed; we have given notice of 105 days, which is within the year that was allotted. We have paid $100 and we have listened to and got sucked into their sales propaganda.
We have visited their affiliate’s FaceBook page (Spirit Incentives) and see numerous other complaints. I am not sure how long they will allow these negative comments to stay on this page before they pull them and just leave the few positive comments up.
The BBB had eleven other complaints, some resolved, some not. My point is that this is not just us. There are enough people getting ripped off that it seems to merit some action by the AG.
The BBB complaint is 90075635. There is a fairly comprehensive chronological detailed list of what has transpired since last June.
I have a printout of their website documenting our access being denied yesterday.
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