Matco started my Franchise with an unviable head count below the contractual minimum of 325 to start with. Then when I turned it into a successful Franchise becoming 41 out of 1500 Distributors by adding more shops and expanding my hours which was approved by Matco through my DM.
A new Regional Manager would destroy our #1 District firing my DM and then threaten my franchise if I didn't surrender shops that he claimed were unsecured on my route list. I would sign a route adjustment only to have my Regional Manager send his LOCAL DM to tell me I had given him "JUNK SHOPS" and that he needed more of my customers because this Distributor "deserved the same opportunity as I had to succeed as a Matco Tools Distributor".
Being reduced to 350 customers to call on and numerous shops coming from a Distributor with a "Territory" who stopped calling on the shops I was given my customer head count would drop drastically from July to end of 2009.in 2009 I asked for support of a resurvey of my route and both times he said he would. It was never done. I received a Separation letter on July 12 which stated I was not at 80% of the National Purchase Average and I had 90 days to cure. Also, if I repeated the same offense within a year I could lose my Franchise.
After calling corporate and gathering documents to prove to corporate I was well below the minimum head count and telling them I was promised a survey which was never performed my DM produced a False survey of my route telling Corporate I had 328 customers and I was only servicing 67% of my customers on July 26.
On July 29 after calling Corporate and reporting the false survey Matco would give me 405 customers to call on. I would once again aquire the purchase average Matco wanted me to be at by years end.
In the new year I would have 14 days of inclement weather in which most businesses would be closed only to have Matco terminate my Franchise without warning.
RUN! From this company their Franchise is a joke and a scam. All you have to do is read the UFOC and do some searches on the internet to find out they are being sued for FRAUD!
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