FEB HENDERSONVILLE NC SAM’S CLUB Sam’s Club Hendersonville NC Store in direct violation of Sam's Club corporate, and in store posted return policy.
I wanted to return a few dry-good grocery non-perishable items returned in original condition as if it had never left store with original receipt within a week of purchasing items.
All Sam's Club stores have 100% satisfaction guarantee in-store policy, adhered to the customer service desk countertop facing the customer as their standing at the customer service desk (including Hendersonville NC when this incident happend). Read full policy for yourselves, but for my purpose I will concentrate on my particular return: ONLINE POLICY:
Http://samsclubanswercenter. Custhelp.com/app/answers/detail/a_id/251
“We will refund purchases in full with a receipt. Click here to view our Return/Refund exceptions. “
When I called Hendersonville NC store to ask if I needed debit card with me for refund due to bar code on receipt – some retail stores can scan that bar code and refund directly to debit card. Person asked me what items? I explained condition of products, receipt, a week after purchase. She told me non-returnable per manager!
When I went into the store the greeter / card checker told me very firmly, ”They’re not going to take those back.” I proceeded to customer service desk. Examples of what the clerk said to me included: “[insert store manager’s name] has worked in states here it is a state law that if any food is purchased and has left the club it’s non-returnable. It’s a state law in S.C. Not to accept any returns on food, and they don’t have problems with people tainting food”, and she also stated “There’s LOT’S of Sam’s Club’s out there you can’t return food items because it’s a state law”, and my favorite, ” There are lots of great organizations out there you could donate the items to! ” I spent over eleven minutes at customer service trying to do a simple return and having to listen to this clerk and another chiming in to explain why this rule of theirs is a benefit for me.
After I left the store I called nine S.C. Stores to check the remark about ‘S.C. State law preventing return of any food item once it leaves the store’. All nine storew were baffled by Hendersonville NC Sam’s Club’s remark: They all stated there is no law in S.C. Preventing returns. Greenville Sam’s Club said they’ll happily take it back with no argument and she also told me that’s what I should EXPECT at the Hendersonville N.C. Sam’s Club.
When I went into return my items at Hendersonville NC’s Sam’s Club the return took over eleven minutes and seven minutes of that was her arguing with me. I recorded it because I knew from speaking to 3 different people at the store and getting the same store I was in for a real fight. They told me they would give me the refund, but they would have to make a note in my Sam’s Club account that I was informed about the ‘new policy’ and there wouldn’t be any other food returns after today.”
The clerk repeated the same arguments I’d heard during all phone calls to the Hendersonville NC and kept repeating herself over and over again as if it that would convince me to accept their deceitful practice.
This is second run in I had with HENDERSONVILLE NC STORE: Paid cash (with parent who stood there to get picture taken for their own card issued after other parent, who had the second card on the account, died) and that person obviously pocketed my moneY. They did finally reinstate membership. Now this!
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