I placed an order online 3/10/09 for 10 cartons of one type of cigarettes and 10 cartons of another, it was over $500.00 in charges. The company told me that with all the credit card issues they have been having they recommend paying through WESTERN UNION. Big mistake. I tried for weeks to contact this company. I never threatened this company one time, it is not me to place open ended threats. However, I finally after many, many attempts to contact this company recieved an email on June 17th stating "Sorry it seems to be a loss. Read our sales conditions: WE ARE NOT RESPONSIBLE OF LOSSES.
This will be the last email regarding this affair.
Regards"
I have reported this company to the Attorney Generals office 6/23/09, I sent them another email letting them know that I placed a complaint, and recieved this email from them on 6/24/09 "
We have noted your mail threats and we will try to answer as simply possible. It goes without saying that the death threats, denunciations all the police of the worldwide, INTERPOL, FBI, BBC, CUSTOMS, TRESURE DEPARTMENT
etc... Clearly remains no effect because the mere fact that you denounce illegal purchase proves your level of rflexion. And is if we leave that aside, your only argument against us is that you do not receive the goods
you ordered. We invite you to read once more the SALE CONDITIONS that you have accepted before ordering. They will stipulate that we are in no way responsible for a loss as a dispatch order. To preserve your privacy we have explained that we deliver without tracking, which in addition to the best price you receive, you no longer have to give your signature delivery. We deliver these goods from several countries and by different post offices in the world which is unfortunately far from ensuring a serious country like your destination. Before ordering the goods (which we hope we recommend you
be assured comply with your legislation), you can always complain if you think you are within your rights, lawyers are for this. If this is not the case we recommend you avoid ridicule and to find a serenity that you seem to have lost. We believe this explains the case, and unfortunately could not add anything more, you see this message as the last that we share.
With our regrets to have to lose sometimes customers, please accept our greetings
Again, I have never placed threats to this company or any individual of the company. I read this exact same response from another person that this company ripped off. So apparently this is the blanket response when they don't want to pay back any monies that they stole.
Do not take chances with this company. Do not give them your money!!!
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