On Friday, Jan. 25, I received a phone call from Impress Vacations that I had won a promotion. Details were similar to the one outlined in other complaints (Disney, Daytona Beach, etc). Many of the details (negative details) were washed over very quickly in the conversation. They were clear that the fees had to be paid, but they were unclear as to “being invited on a tour of the resort”. It still sounded good at the moment, so I went ahead and gave my credit card info as I was interested in the vacation.
When I got the confirmation email I decided to look online to see other people’s experiences with this package (hopefully good). That is where I immediately seen all the negative complaints. One thing that I noticed in particular was that one of the people was sent a form that they had to sign before they could send the booking information. It outlined a number of things, but it also said that it was mandatory to take the resort tour and if you failed to you would be charged $350. This was unacceptable. There is a big different between “being Invited” and “Mandatory”. I decided to call the number I was given to get more information.
The person I talked to was Noelle Valles. I had discussed the concerns that I had above. I said that based on that, I could not sign anything and my wife would not go on any tour. She had mentioned that we could waive the resort tour, but the resort could withhold some of the extras that they give. She gave me no information as to what this meant or what the extras were. If we could not enjoy the benefits of this package, it would not be useful and we would need a refund. She said that she would forward this to the billing manager and we should receive a call within 48 hours.
The next day, I got a call from a different girl about helping us book the package. I expressed the same concerns to her that I expressed to Noelle. She tried to underplay the resort tour. She made no mention of being able to waive the tour. Once again I said that I could not use the package unless I could waive the tour and still enjoy the benefits. She also said that she would pass this on to the billing manager and that it would be 48 hours for a response.
It has not been 72 hours from the second call and I still have not heard from the billing manager. I have been willing to work with them on this package, as I would still be willing to take these trips (as long as we can take care of the resort tours). However, they are not willing to work with me or contact me on this. So, I have no option but to register a complaint to get my money back.
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